Oct 22, 2019
How do you work through and simplify large and complex business processes, whilst keeping everyone in your organisation on the same page?
In this episode, the team is joined by Chris Green and Craig Willis from Skore Labs, an online process discovery, insights, and improvement software platform.
They discuss why it is important to put people at the centre of change and how live workshops, that deliver instant insights, can help align an entire room full of people to work towards a common goal
The episode also sees Duena Blomstrom, CEO of People not Tech, return to the show as our guest co-host.
00:00 - Introductions
02:40 - News - Banks' Inevitable Race To The Cloud by Ron Shevlin on Forbes
09:18 - Cloudy Cliffhanger Question
12:00 - Deep Dive - Process discovery and human experience
12:15 - What is Skore?
13:30 - What is the status quo?
17:10 - How does Skore help map complex processes?
20:40 - Can the tool map empathy and human emotion? Can it map friction?
21:46 - Does it pave the way for automation? What is Robotic Process Automation (RPA)? How can it help?
25:20 - What is the difference between AI and RPA?
26:00 - What are the benefits of RPA? Speeding up discovery and analysis
28:30 - What is next for Skore?
29:25 - Conversations about processes help change the culture
33:01 - Top tips for modern process mapping
34:50 - Cloudy Cliffhanger Answer
37:24 - Ten Second Recommendations